Refund policy

Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be returned in their original condition, unworn, unwashed, and free of signs of use beyond what is necessary to try them on (e.g., no stains, odors or damage).

To start a return, please contact us at hi@ritmobeauty.com. Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We do not provide return shipping labels.

Returns should be sent to:
RITMO Beauty™, 
Owner: Nancy Posada
c/o flexdienst – #21347
Kurt-Schumacher-Straße 76
67663 Kaiserslautern
Germany
Email: hi@ritmobeauty.com

Value Added Tax (VAT):
No VAT is charged in accordance with Section 19(1) of the German VAT Act (UStG).

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 14 days of delivery with your order details and photos. We will review the issue and offer a replacement, refund, or store credit where appropriate.

Exceptions / Non-Returnable Items
We do not accept returns for: Sale items or gift cards.

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges
We do not offer direct exchanges. To receive a different item, please return your original purchase (if eligible) and place a new order.

European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. To exercise this right, please use our withdrawal function or contact us at hi@ritmobeauty.com. You must return the goods within 14 days after notifying us of your decision. The item must be returned in its original condition, unworn or unused, with tags and original packaging, and accompanied by proof of purchase.

United States & International Customers
At this time, we do not accept returns or exchanges for orders shipped outside of the European Union, including the United States.

As a small business shipping internationally from Germany, handling cross-border returns is currently not feasible. However, we are working toward offering this option in the near future.

If your order arrives damaged or incorrect, please contact us within 14 days of delivery. Eligible claims will be resolved with a replacement or store credit at our discretion.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hi@ritmobeauty.com.